These terms and conditions form the basis on which you can visit us and our website (www.chubbypineapple.co.uk). Please read them carefully as they contain important information. By placing an order via this website you will be deemed to have read, understood and agreed to these Terms and Conditions.
If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us through the contact page on our website.
We must receive payment of the whole price for the goods that you order before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted to us when we send to you an email that the goods have been dispatched to you. Our acceptance of your order brings into existence a legally binding contract between us.
All orders include free delivery to UK mainland addresses. Delivery will be by Royal Mail 2nd Class although a better/quicker service may be chosen at our discretion. We will deliver the goods to the address given to us during the order process. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). Goods will be dispatched as soon as possible after your order is accepted and usually within 7 days of your order unless you are otherwise notified by chubbypineapple. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Our prices and availability of goods are subject to change without notice.
Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods. You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. To cancel your contract you must notify us through our website using the contact page and you must clearly identify yourself, stating the contents of the order you wish to cancel and the email address you used during the order process. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. As we cannot be responsible for parcels that do not reach us or get damaged in transit please ask at the Post Office for a free certificate of postage. Once you have notified us that you are cancelling your contract, any sum debited to us will be re-credited to you as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. If an item you have received is damaged please inform us within 48 hrs of delivery to arrange for a replacement to be sent. If requested by us the order must be returned to us, in the case of damaged goods return postage will be at our expense.
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
All orders are subject to acceptance and availability. We have tried to ensure that the stock availability shown on this website is as up-to-date as possible. However, if the goods you have ordered are not available from stock, we will contact you by e-mail. You will have the option either to wait until the item is available, to choose an alternative item or to cancel your order.
When contacting us with an enquiry before placing an order you must clearly identify yourself and include your email address. When contacting with an enquiry about an order you have already placed you must clearly identify yourself and include the email address you used during the order process.
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery of the goods. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
You will need to provide us with your e-mail address and we will notify you by e-mail when we accept your order and dispatch the good(s) ordered.
We reserve the right to cancel the contract between us if:
a) we have insufficient stock to deliver the goods you have ordered;
b) we do not deliver to your area; or
c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing via our contact page of the problem within 40 days of the date on which you ordered the goods (unless this is not reasonably practicable).
If you notify a problem to us under this condition, our only obligation will be, at your option:
a) to make good any shortage or non-delivery;
b) to replace or repair any goods that are damaged or defective; or
c) to refund to you the amount paid by you for the goods in question in whatever way we choose.
Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and via our contact page and all notices from us to you will be displayed on our website from to time, sent to you via your email address or sent to you via your postal address.
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party
All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website and marketing material are and will remain the property of this website's owner. Infringement of these rights will be pursued vigorously.
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or willful default.
We use Paypal for online credit and debit card processing. We do not store any credit card information on our website or computers. All payment information is sent to and from Paypal. All credit card numbers are protected in the software when the order is placed using appropriate security encryption. Further information can be found at www.paypal.co.uk
If you require further information about our products or details about your order please contact us through our website.
Chubbypineapple is committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site to order goods or to request information from us you will need to provide certain information such as your contact details. We will store this data and hold it on computer. Our data collection and storage is governed by the rules of the General Data Protection Regulation (GDPR). We will only collect, store and use your personal information for specific purposes. Your name remains confidential and will not be passed on to any other companies or third parties. From time to time we may email you or send you details of promotions and new products. You may request that your details are removed from our mailing list at any time. If you would like us to remove your details please get in touch through the contact page on our website.